The ‘need consider’ processes in terms of added value.

Obtaining results of process performance and effectiveness and

Continual improvement of processes based on objective measurement

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To identify and meet the needs and expectation of its customers and other interested parties (suppliers).To achieve competitive advantage and to do this in an effective and efficient manner and  

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The application of quality management principles not only provides direct benefits but also makes an important contribution to managing costs and risks. Benefit, cost and risk management considerations on overall performance of the organization may impact

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Repeat business and referral.

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Operational results such as revenue and market share.

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Flexible and fast responses to market opportunities.

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Cost and cycle times through effective and efficient use of resources.

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Alignment of processes which will best achieve desired results.

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Competitive advantage through improved organization capabilities.

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Confidence to interested parties of effectiveness and efficiency of the organization, as demonstrated by the financial and social benefits from the organization and its suppliers by optimization of costs and resources as well as flexibility and speed of agreed joint responses to changing markets.

Top management should establish a customer-oriented organization.

By defining systems and processes that can be clearly understood, managed and improved in effect as well as efficiency and  

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Defining and promoting processes that lead to improved organization performance.  

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Example of self-assessment and continual improvement process are given in annexes A and B respectively.

General

Top management should develop the management review activity beyond verification of the effective efficiency of the quality management system into a process that extends to the whole organization and evaluates the efficiency of the system. Management review should be platforms for the exchange of new open discussion and evaluation of the inputs being stimulated by the leadership of top management.

To add value to the organization from management review, top management should control the path realization and support processes by systematic review based on the quality management principle. The review should be determined by the needs of the organization. Input to the review process should provide outputs that extent beyond the effectiveness and efficiency of the quality management system. Outputs should provide data for use in planning for performance improvement of the organization.

Outputs of quality planning for the organization should define the product realization and support processes needed in terms such as

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Skill and knowledge needed by the organization.

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Responsibility and authority for implementation of process improvement plans.

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Resource needed, such as financial and infrastructure.

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Metrics for evaluating the achievement of the organization's performance improvement.

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Needs for improvements including methods and tools, and need for documentation, including records.

Decisions should be based on analysis of data obtained form measurements and information collection as described in this International Standard. In this context, the organization analyse data from its various sources to assess performance against plans, objectives and other defined goals, and to identify areas for improvement including possible benefits for interested parties.

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Valid analysis methods,

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Appropriate statistical techniques, and

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Making decisions and taking actions on results of logical analyses, as balanced with experience and intuition.

Analysis of data can help to determine the root cause of existing or potential problems, and therefore guide decisions about the corrective and preventive needed for improvement.